General Terms and Conditions
General terms – Bucks and Spurs Stockholm Company AB
Applies to purchases via website, email, digital quote, or in physical store.
Last updated: 2025-06-24
1. General
These general terms apply when you as a customer order kitchen doors or related products from Bucks and Spurs Stockholm Company AB, organization number 556839-6229, via our webshop, after digital quote/order confirmation, or in a physical store. By approving a quote, order confirmation, or completing a purchase, you accept these terms.
2. Prices and payment
All prices are stated in Swedish kronor including VAT.
For online purchases or orders via quote/order confirmation, payment is made via Shopify, Klarna (card, direct payment, or installment), Paypal, Apple Pay, American Express, VISA, Mastercard, Union Pay, or invoice. We reserve the right to adjust prices, texts, or images in case of obvious errors.
3. Ordering and order confirmation
After placing an order via the website, you will receive an order confirmation by email.
After the quote is approved via email, an invoice will be sent accordingly.
The order becomes binding once you have approved the quote.
Bucks and Spurs reserves the right to refuse an order in case of technical error, incorrect price information, or if the product is no longer available.
4. Delivery terms
Delivery time:
The lead time is normally about 6–8 weeks from order, excluding shipping time. Delivery time may vary depending on the nature of the product, the scope of the order, and any special customization. Holiday periods, public holidays, Christmas holidays, and other holidays may extend the delivery time. We recommend that you do not book an installer until the delivery has been received and checked, as we do not compensate for downtime.
4.1 Shipping cost:
Shipping depends on order size (weight and dimensions). Deliveries are usually made on a long pallet and the shipping cost is normally about 8% of the order value. The minimum shipping cost is 590 SEK.
4.2 Delivery method and receipt
Delivery is made to the address or pickup location you have specified. The customer is responsible for ensuring the address is correct and that delivery can be received during business hours. Additional costs may apply for redelivery if the delivery cannot be completed. Upon receipt, the goods must be inspected. Transport damage must be reported immediately to the carrier and then to us. The damages should be photographed and images sent with the report to info@bucksandspurs.se.
4.3 Transport damage
In case of approved transport damage, we will replace with a new delivery.
4.4 International delivery
We are happy to ship our products to other countries. Contact us for price and shipping options.
4.5 Responsibility for order information
The customer is responsible for ensuring that all information provided at the time of order is correct. Changes must be reported within 48 hours of the approved order. Even when consulting, the customer is responsible for the final choices. All standard doors are adapted to Ikea's Metod kitchen frames and Pax wardrobe frames.
4.6 Force majeure
Bucks and Spurs is not responsible for delays caused by circumstances beyond our control, such as strikes, war, government decisions, natural disasters, supplier, transport, or production disruptions.
5. Right of withdrawal for distance purchases
According to the Distance Contracts Act, you as a consumer have 14 days' right of withdrawal from the day you receive the product. The right of withdrawal only applies to standard products ordered online or via digital quote. Please note that the right of withdrawal does not apply to products made according to your specific wishes or measurements, according to Chapter 2, Section 11, point 3 of the Distance Contracts Act.
For returns, the product must be unused and in its original packaging. Return shipping is paid by the customer. Contact us before returning for instructions at info@bucksandspurs.se.
You have the right to open the packaging and inspect the product, but we may require compensation for damage caused by your handling. We include a standard form for exercising the right of withdrawal with every delivery.
6. Complaints and warranty
You have the right to make a complaint about a product for up to three years under the Consumer Purchase Act. Complaints should be made within two months from when you discovered the defect. For approved complaints, we cover return shipping, repair, or replacement product. In case of defects, please contact customer service with your order number, photos, and a description of the deviation. The consumer's rights under the Consumer Purchase Act always apply.
7. Custom-made products
Products that are not pre-made but manufactured according to your specific measurements or choices, thereby gaining a personal touch, are not covered by the right of withdrawal. The order becomes binding once the quote is approved.
8. Exchanges and returns
Our kitchen and wardrobe fronts as well as cover panels are made to each specific order and therefore cannot be returned or canceled. Complaints regarding manufacturing defects or deviations from the order should be sent to info@bucksandspurs.se.
9. Warranty
All our products come with a three-year warranty against material and manufacturing defects, in accordance with the Consumer Purchase Act and Distance Contracts Act. The warranty does not cover damages caused by incorrect assembly, abuse, or modifications made by the customer. Bucks and Spurs bears the risk for the goods until they have been delivered to the customer.
This is not an additional warranty but follows from mandatory law.
Damages caused by the customer's handling are not covered.
10. Personal data
We process your personal data in accordance with the General Data Protection Regulation (GDPR). The data is used only to handle orders, payments, and delivery, and is shared only with our logistics and payment partners.
11. Dispute
We follow the recommendations of the National Board for Consumer Disputes in case of dispute. Disputes may also be settled by Swedish courts applying Swedish law.
12. International customers
Bucks and Spurs AB primarily targets its operations and sales to the Swedish market. Although parts of the website are available in English, there is no specific marketing or adaptation for other countries.
For customers within the EU, in accordance with EU Regulation 593/2008 (Rome I), mandatory consumer protection legislation in the home country may apply if the sale is deemed to be directed to that country.
For customers outside the EU, Swedish law applies to all purchases unless otherwise required by mandatory legislation in the relevant country. Disputes with foreign customers shall be settled in Swedish court – Solna District Court – applying Swedish law.
Contact Bucks and Spurs Stockholm Company AB
Email: info@bucksandspurs.se
Phone: 070-6069926
Organization number: 556839-6229
Website: https://bucksandspurs.se/